in the context of these requirements are tools within or connected to the system that help users move through the processes to complete tasks.  These could be emails or other prompts to let users know that it is time to do something or that a preceding step is complete, and they can do the next step.  They can also be processes that don’t require users and can simply execute processes when the time is appropriate, and the relevant data is available.  They can also push results to external users when appropriate.